Barbara Heller

Well known throughout the industry for her expertise in leading park and recreation agencies and her commitment to innovation and best practices, Barbara operates outside of the typical parks and recreation industry mindset. Her experience was grounded in her work for large systems in Maryland, Virginia, Texas and Illinois and was director of two park districts in the Chicago land area. She was renowned for her leadership qualities and successfully designing work cultures that created high performance.

Barbara has frequently appeared at state and national conferences during the last 15 years. Heller has a reputation of delivering excellent content and making presentations interesting through humor and outlandish antics. Her work is defined by high energy, passion, and strong connections with clients.

While at the Elk Grove Park District, Heller won the Commitment to Excellence Award based on Malcolm Baldrige criteria. She has been a long time member of the American Society for Quality and has been a practitioner and a consultant that espouses lean practices and quality approaches. Her particular areas of expertise include strategic and master planning, public facilitation, staff training, operation and program assessments, and service quality. She has implemented dozens of strategic plans and includes the Balanced Scorecard approach to strategy. She is a huge Nittany Lion fan, having done her undergraduate work at the Pennsylvania State University and completed her graduate degree in Public Administration at the American University in Washington DC.


biondoArnie Biondo

With nearly 40 years of varied and progressively responsible parks and recreation service, Arnie has built a large portfolio of skills and knowledge. Biondo is a nationally recognized and respected professional who will contribute years and varieties of experience and knowledge. He is a sought-after speaker, presentor and workshop facilitator. His background includes winning two National Gold Medal Awards for Excellence, membership in the Academy of Park and Recreation Administrators, and, former chair of the renowned Revenue Sources School.

Biondo earned a Master of Arts in Leisure Services Marketing and Management from DePaul University, Chicago after achieving a Bachelor of Science in Recreation and Park Management from the University of Oregon in Eugene.

d-wilson-photo-for-websiteDannielle Wilson

Dannielle is a Senior Consultant with Heller and Heller Consulting, Inc. She provides general consulting support for master planning, strategic planning, recreation program assessments, and develops reports. Dannielle has worked for three park and recreation agencies in various levels of management roles. At each agency, she has implemented strategies to improve efficiencies in recreation services, program planning, and fiscal management. She is a member of the National Recreation & Park Association, the Illinois Parks and Recreation Association and is a past conference presenter for both agencies. Dannielle graduated from Winona State University with a Bachelors Degree in Recreation and Leisure Studies and has earned a Masters Degree in Recreation Administration from Indiana University.


Chris Heller

Chris is the Director of Marketing for the company. Chris provides marketing direction and manages Heller and Heller’s technology integration.

Chris studied Integrated Media at the Ontario College of Art and Design in Toronto. He is a gifted in photographer and web designer. Chris has experience working for park districts and a special recreation association in the Chicagoland area and has experience with public meetings.<


Margo “Heller”

Margo graduated from the streets of Chicago eight years ago, and as a result, is lean, mean, and fiercely independent. We keep Margo behind the scenes, as she does not interface well with clients. She is known to hiss, bite, and hold her ground when threatened. She is particularly effective at public meetings that get out of control. She is available for those tough public meetings that you just dread. She’ll take care of business for you.