A basic tenet of establishing good client partnerships is the use of the guiding principal of balancing advocacy and inquiry. Heller and Heller believe in the importance of active and careful listening techniques. Inquiry, or having a good understanding of clients’ needs is the cornerstone of how we approach each job. It is only after we have a good understanding of needs, do we engage in advocating recommendations. We pride ourselves on establishing excellent relationships with our clients as evidenced by our testimonials. Part of this comes from infusing the process with humor and fun.


Authenticity is having congruency between what one says and what one does. As such, a consulting firm involved in planning, such as strategic planning or master planning should demonstrate alignment between client recommendations for strategy and sophisticated business practices and how the consulting company is run.

Heller and Heller are strategically focused in the way we do business. We have a well- defined strategic plan, commitment to deployment of our mission, vision, and guiding principles, and practice continuous improvement through process reviews and customer satisfaction measurement systems. We constantly practice what we preach.

Industry Connection with a Practitioner’s Attitude

We obviously stay connected to the industry through our consulting experiences, but absent learning about the most sophisticated business approaches to organizational development, the status quo is perpetuated. Heller and Heller have played a part in developing the Illinois based Innovation Renovation for professionals and also have a best practices group of nationwide leading professionals serving as an advisory board to work with us in ensuring innovation in our consulting practices and recommendations. In addition, there is an organizational commitment to learning to ensure the most contemporary practices are developed.

Social responsibility

A percentage of all profits will go toward scholarship programs of park and recreation agencies around the United States. In addition, Heller and Heller Consulting is dedicated to sustainable practices, including the use of green printing companies and identifying ways to reduce our carbon footprint.